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The phone should update in your MyO2 after 24 hours.
If it doesn’t, you need to cal customer service http://www.o2.co.uk/contactus
If it doesn’t, you need to cal customer service http://www.o2.co.uk/contactus
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@Unhappy64You could even try taking it back to the O2 shop you bought it from and see if they can sort out whichever issue you have.:smileywink:
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Hi 
@Unhappy64 It is nice to see you in the forum...! your best bet to to go to the shop where you bought it and let them sort it out for you...!
Comeback and let us know the results...!
All the very best to you...! 
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As @MI5 says @Unhappy64 it takes time some times a prompt to customer services resolves it
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Hi @Unhappy64, how are you getting on with this?
Let us know if all the advice above was enough or if you need further help 
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