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Unhappy64 · ‎07-06-2018

An un Named device on O2 Bought it from O2 shop Junction one in Rugby

Unhappy64 · ‎07-06-2018

Nothing to correct

Anonymous · ‎07-06-2018

If you bought it from an O2 shop then should work. Did you need a new sim? You may need a sim swap. You could call customer service from a landline as we are all customers like you here & have no access to your account.

https://www.o2.co.uk/contactus

http://swapmysim.o2.co.uk

Unhappy64 · ‎07-06-2018

I keep getting otc but where to stick as I can not from sms

Anonymous · ‎07-06-2018

Have you tried rebooting the phone

MI5 · ‎07-06-2018

The phone should update in your MyO2 after 24 hours.
If it doesn’t, you need to cal customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-06-2018

@Unhappy64You could even try taking it back to the O2 shop you bought it from and see if they can sort out whichever issue you have.:smileywink:

Veritas Numquam Perit

Tsidkenu1es · ‎07-06-2018

Hi @Unhappy64 It is nice to see you in the forum...! your best bet to to go to the shop where you bought it and let them sort it out for you...!

Comeback and let us know the results...!

All the very best to you...!

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adamtemp64 · ‎07-06-2018

As @MI5 says @Unhappy64 it takes time some times a prompt to customer services resolves it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

EmilieT · ‎11-06-2018

Hi @Unhappy64, how are you getting on with this?

Let us know if all the advice above was enough or if you need further help

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