Why is I phone 7+

[Unhappy64]

An un Named device on O2 Bought it from O2 shop Junction one in Rugby

[Unhappy64]

Nothing to correct

[Anonymous]

If you bought it from an O2 shop then should work. Did you need a new sim? You may need a sim swap. You could call customer service from a landline as we are all customers like you here & have no access to your account.

https://www.o2.co.uk/contactus

http://swapmysim.o2.co.uk

[Unhappy64]

I keep getting otc but where to stick as I can not from sms

[Anonymous]

Have you tried rebooting the phone 

[MI5]

The phone should update in your MyO2 after 24 hours.
If it doesn’t, you need to cal customer service http://www.o2.co.uk/contactus

[Cleoriff]

@Unhappy64You could even try taking it back to the O2 shop you bought it from and see if they can sort out whichever issue you have.:smileywink:

[Tsidkenu1es]

Hi  @Unhappy64 It is nice to see you in the forum...! your best bet to to go to the shop where you bought it and let them sort it out for you...!

Comeback and let us know the results...!

All the very best to you...! 

[adamtemp64]

As @MI5 says @Unhappy64 it takes time some times a prompt to customer services resolves it 

[EmilieT]

Hi @Unhappy64, how are you getting on with this?

Let us know if all the advice above was enough or if you need further help