(and also why is Live Chat not working and nobody answering the phones?)
I contacted O2 via the online chat last night and after a 15 minute wait I finally got through to someone who eventually bypassed the security questions as I didn't have my sim card in my phone to check my balance. I asked him to change my tarrif from the next due date, or from last night if it made no difference to the remainder of my existing allowances, so I would not be charged for the next Big Bundle from my credit balance as I have got a new phone with EE and more than enough credit on O2 to pay for the next Big Bundle which I no longer required.
My reason for doing this was that O2 waited until I had run out of my data on my Big Bundle before telling me that the new software on my iPhone was set to Wifi Assist - On so it was eating all my data in the background.
I checked my Big Bundle balance this morning and it has all gone - calls, texts, everything. Why have you stolen this from me when I have paid for it and it was mine to use up until the 6th November. Stealing from your customers is not a great way of doing business!
