Why have I been charged for sending pictures when I know not to send them

[Anonymous]

I have been charged for 7 instances within messages for supposedly sending a picture, which I never do as I know I will get charged as this is not covered within my contract. So the question is why ? 

[Anonymous · Accepted solution]

Hi

This may help http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

O2 help link -> http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

If you still think it's wrong then speak to O2 Customer Services. 202 for Contract. 4445 for PAYG.

[MI5]

---

@Anonymous wrote:

I have been charged for 7 instances within messages for supposedly sending a picture, which I never do as I know I will get charged as this is not covered within my contract. So the question is why ? 

---

Auto conversion, adding a subject line or sending to an email address.

Go into settings and turn MMS off which will stop MMS function completely on your phone.

[Anonymous]

hi @Anonymous 

If you read the previous threads about this,you will probably find the answer.

Most phones will warn you they are converting the sms to mms, but if u have an iphone they don't.

One of the most common scenarios with iphones is if the message is longer than 160 characters it converts to mms instead of spliting it into several sms. Hope you have found your answer

[Anonymous]

iPhones do have a toggle setting to turn MMS off if you or others reading this thread are using.

Settings -> Messages -> MMS Messaging. -> Toggle Off.

[Anonymous]

@Anonymous If my memory serves me right there is another feature on some phones (or maybe it is a feature of some keyboards) whereby if you select to insert a Smiley (emoticon, or whatever they are called) it automatically converts a text sms into a picture mms.  

[Anonymous]

Hi @Anonymous

That's quite right.

Although adding a 🙂 for example does not and on my iPhone keyboard I have a dedicated smiley face and other emoticons which don't make my texts into MMS versions.

[MI5]

All smiley's count towards the text count - It depends which ones and how you use them that determines the number of characters used.

[Cleoriff]

---

@MI5 wrote:
All smiley's count towards the text count - It depends which ones and how you use them that determines the number of characters used.

---

Am I right in thinking the little green smilies on Samsung phones are free @MI5 ?

[MI5]

Not free, no, they will be using character count.
Keep your eye on the text counter so you don't go over.