Why can't I unlock my iPhone

[Anonymous]

Why is you website not letting me unlock my iPhone???🤔😔😡

[MI5 · Accepted solution]

No idea mate as we are all customers like yourself.
Have you followed our guide ?
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[Anonymous]

Why won't it let me unlock my iPhone...... someone answer me!!!???😡😖😱😭😤😩

[MI5]

I have answered you !

[jonsie]

We need more info. Have you met all the criteria, used with an O2 sim and registered it on the system. This isn't customer service but if you tell us the history we can advise further. 

[MI5]

And if you want live chat with o2 it's on this link
http://www.o2.co.uk/contactus

[Anonymous]

Have you tried putting in a non o2 SIM card as it may already be unlocked if you have previously sent an unlock request 

[MI5]

I'm pretty sure @Anonymous thought they were talking to customer service , so hopefully the unlocking help has sorted them out now.

[Cleoriff]

Or are you even able to get into My O2 if trying that route?.....just throwing everything at the op as we seem to have many many 'glitches' going on.....

[MI5]

Yeah, that's on the link too....