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Where has online chat gone please?

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JK91
Level 1: Joiner
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on ‎20-06-2023 09:10

on ‎20-06-2023 09:10

I broke my phone last week and came on here and clicked speak to online advisor but nothing happened so I opened a complaint (not heard anything). Come on again today and the option to speak to advisor isnt there anymore. Can't call as I don't have a phone.

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MI5
Level 94: Supreme
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on ‎20-06-2023 09:12

on ‎20-06-2023 09:12

@JK91 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

You can also download Skype and call for free Guide: A Guide to Skype 

Live chat may also appear if you go to the shop pages https://www.o2.co.uk/shop
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144950 Posts
  • 635 Topics
  • 27778 Solutions
Registered:

on ‎20-06-2023 09:12

on ‎20-06-2023 09:12

@JK91 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

You can also download Skype and call for free Guide: A Guide to Skype 

Live chat may also appear if you go to the shop pages https://www.o2.co.uk/shop
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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