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Anonymous
Posts: 0

Re: Whatsapp not working whilst roaming in Europe

Mines working now all of a sudden!
Posts: 99,135
Topics: 765
Registered: ‎14-01-2013

Re: Whatsapp not working whilst roaming in Europe

Good to hear @Anonymous Lets hope it's the same for everyone else who was having problems...

*The Game Is On*

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Posts: 115,761
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Registered: ‎04-04-2012

Re: Whatsapp not working whilst roaming in Europe

Did anything change or update?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: Whatsapp not working whilst roaming in Europe

Hi all, after receiving some complaints about WhatsApp not working outside the UK, we investigated it as a high priority and discovered an issue on our end that was causing this. I can confirm this issue has now been resolved and WhatsApp should be working normally for you now.
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Posts: 84,052
Topics: 580
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Registered: ‎04-01-2009

Re: Whatsapp not working whilst roaming in Europe

I presume it was all to do with the update and encryption but glad to see O2 have sorted out the problem. 

On overtime @Toby LOL

Posts: 2,174
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Registered: ‎06-11-2014

Re: Whatsapp not working whilst roaming in Europe

Cool. Least it's sorted.
Current Phone: Sony Xperia XZ Premium
Posts: 84,052
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Registered: ‎04-01-2009

Re: Whatsapp not working whilst roaming in Europe


@Curr946 wrote:
Cool. Least it's sorted.

O2 admit it's their problem....there's a first. I need a lie down in a dark room....Horrified

Posts: 115,761
Topics: 571
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Registered: ‎04-04-2012

Re: Whatsapp not working whilst roaming in Europe

Good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: Whatsapp not working whilst roaming in Europe


@Toby wrote:
discovered an issue on our end that was causing this. I can confirm this issue has now been resolved

 

There......that didn't hurt did it ?

 

Anybody can make mistakes......and we don't even want to know what caused the issue.

"My life is a facsimile of a sham"
Posts: 115,761
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Whatsapp not working whilst roaming in Europe

I would expect it to be more likely an issue with the local network you are connected to.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)