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Anonymous
Posts: 0

Re: Whatsapp not working whilst roaming in Europe

The only info I got so far is as below:

If you can connect to other applications on your data network, but not WhatsApp, it could be that your mobile provider has configured your wireless access points to block certain chat applications. Try this if WhatsApp still will not work on data only:
Contact your mobile provider and ask them about different access point settings to run chat apps.
They will guide you through a process in which you will manually configure your data network and web settings.

My friends who are on different networks aren't having this problem. I have a friend on O2 with the same problem. I will call O2 once back in the UK
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Registered: ‎04-04-2012

Re: Whatsapp not working whilst roaming in Europe

@Toby @Martin-O2 any changes to o2 network that could have caused this?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-04-2012

Re: Whatsapp not working whilst roaming in Europe


@Anonymous wrote:
My friends who are on different networks aren't having this problem. I have a friend on O2 with the same problem. I will call O2 once back in the UK

Check your settings against those listed here http://www.geeksquad.co.uk/articles/o2-apn-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: Whatsapp not working whilst roaming in Europe

Hi @MI5,

We're looking into it at the moment and I'll update on any information we find out.

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Posts: 115,735
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Registered: ‎04-04-2012

Re: Whatsapp not working whilst roaming in Europe

Cheers Toby
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Whatsapp not working whilst roaming in Europe

I have the same issue. I'm on an iPhone 6s and experienced this last week in Spain and again this week in Germany. I've tried resetting everything and reinstalling whatsapp. I was in France in March and didn't have the issue so something must have changed. Did whatsapp update the encryption settings in that timeframe?
Posts: 115,735
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Registered: ‎04-04-2012

Re: Whatsapp not working whilst roaming in Europe

Yes, the encryption is a recent addition from around end of March, I think.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: Whatsapp not working whilst roaming in Europe

The last WhatsApp update was for encryption.  It seems that O2 have a problem with this....

Posts: 115,735
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Registered: ‎04-04-2012

Re: Whatsapp not working whilst roaming in Europe

Reported on April 5th http://www.cnet.com/news/the-fbis-problems-just-got-worse-whatsapp-is-encrypting-all-its-service/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Whatsapp not working whilst roaming in Europe

Hi all,

I do believe it's an O2 issue. Telegram does not work as well and I'm experiencing general delays.
I'm in Italy right now and last time I was here (end of December) everything was working flawlessly.