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What happens to my new contract if new iPhone is delayed?

CharChar002
Level 1: Joiner
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Registered:

Hi there, my upgrade is due tomorrow and I’m wishing to upgrade to the iPhone 13 pro max (with a completely different tariff) but obviously right now it’s out of stock/delayed delivery so what happens if I order it? Would my new tariff/contract start once the iPhone is dispatched or will it start straight away? Am I allowed to cancel it if the expected delivery date gets too long? I’m not sure how it works when the phone won’t be delivered for a while and I don’t really want to pay for a tariff on an old iPhone X that doesn’t work well anymore. 

Thanks 

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MI5
Level 94: Supreme
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Registered:

@CharChar002 

Nothing will change until your new phone is dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123998 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@CharChar002 

Nothing will change until your new phone is dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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