
on 24-09-2014 13:25
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on 24-09-2014 13:25
Now when I have switched voicemail on, the call will divert to voicemail after approximately 10 rings. Also, when I'm engaged on another call the incoming call diverts to voicemail then too which is fine.
The issue I am having is. When my phone is switched off, or I have no service, the call does not divert to voicemail. Instead the recorded anouchment that 'it is not possible to connect this call' is heard.
I was wondering if anyone else has this issue. Most important for me is that my calls go to voicemail when my phone is off or I have no coverage.
Just wondering if anyone could suggest anything to sort it?
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26-09-2014 10:55 - edited 26-09-2014 11:00
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26-09-2014 10:55 - edited 26-09-2014 11:00
Just to update:
Been on the phone to CS via 202 and got the issue sorted out
The issue I was having was caused by the Tu Go app that I once had installed (which I'd previously removed). The advisor was unable to remove the Tu Go service, so she said I needed to reinstall the app, sign in with the password I'd previously used, telephone number.
Once installed I needed to go to Settings (in the Tu Go app) and chose remove account (or words to that affect).
After this, she asked me for an alternative landline number to call me on, as she wanted to see if my iPhone went to voicemail when it was switched off.
After removing the Tu Go account, calls are now going through to voicemail when the iPhone is switched off/out of service.
After removing the Tu Go account and before she asked me to turn my iPhone off to leave a voicemail, the advisor asked me to dial 1750 (to switch voicemail on) weird thing is, before removing the Tu Go account, 1750 did not work for me, it just resulted in 3 beeps and the call disconnected. I had to instead dial 175002, very strange.
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on 24-09-2014 13:38
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-09-2014 13:45
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on 24-09-2014 13:45
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-09-2014 17:27
There isn't a section on iOS for that.
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on 24-09-2014 18:54
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on 24-09-2014 18:54
Don't know if they'll work but here's the GSM short codes for diversions
Call divert | all calls all times | ** 21 * phone number where calls are to be forwarded # |
Call divert | all calls all times cancel | dial #21# |
Call divert | all calls all times status | *#21# |
Call divert | ALL DIVERTS cancelled | # # 002 # |
Call divert | ALL DIVERTS reactivate | *#002# |
Call divert | no reply | ** 61 * phone number where calls are to be forwarded # |
Call divert | no reply cancel | #61# |
Call divert | no reply status | *#61# |
Call divert | not reachable | ** 62 * phone number where calls are to be forwarded # |
Call divert | not reachable cancel | #62# |
Call divert | not reachable status | *#62# |
Call divert | when busy | ** 67 * phone number where calls are to be forwarded # |
Call divert | when busy cancel | #67# |
Call divert | when busy status | *#67# |
Copied from giffgaff forum post so may be different but some are common with landline diverts
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on 24-09-2014 22:29
@aldaweb wrote:Don't know if they'll work but here's the GSM short codes for diversions
Call divert
all calls all times
** 21 * phone number where calls are to be forwarded #
Call divert
all calls all times cancel
dial #21#
Call divert
all calls all times status
*#21#
Call divert
ALL DIVERTS cancelled
# # 002 #
Call divert
ALL DIVERTS reactivate
*#002#
Call divert
no reply
** 61 * phone number where calls are to be forwarded #
Call divert
no reply cancel
#61#
Call divert
no reply status
*#61#
Call divert
not reachable
** 62 * phone number where calls are to be forwarded #
Call divert
not reachable cancel
#62#
Call divert
not reachable status
*#62#
Call divert
when busy
** 67 * phone number where calls are to be forwarded #
Call divert
when busy cancel
#67#
Call divert
when busy status
*#67#
Copied from giffgaff forum post so may be different but some are common with landline diverts
Thanks very much for these codes.
I will turn voicemail on again tomorrow and try them out and see if I can sort my problem with them.

on 25-09-2014 21:02
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on 25-09-2014 21:02
Unfortunately I am still having the same issue that I mentioned in my first post, despite trying the codes mentioned.
Weird thing is. If I switch on Call Forwarding (which is found in Settings/Phone. Then calls go to voicemail when the phone is switched off, engaged.
But, when the phone is on, the phone does not ring, instead the call goes straight to voicemail.
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on 25-09-2014 21:09
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on 25-09-2014 21:09
I'd get CS to completely reset my voicemail account as a starting point.
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on 25-09-2014 21:32
@MI5 wrote:
That's all messed up.
I'd get CS to completely reset my voicemail account as a starting point.
Yeah I think thats a good idea. I think when I had the VVM issue, the Guru? advisor mentioned:
'That it looked like VVM or VM wasnt provisioned on my account, so he done something and called me back on another telephone number while he tried leaving a VM. After this the VM came through on VVM'
I'm almost certain that he asked me to either switch my iPhone off or put into Airplane mode before he called me back to do the test for if to see if he could leave a voicemail, so it was working at that point.
The only thing I did do after that was to extend the amount of seconds/rings before going to voicemail, by doing the following:
**61*+11234567890*11*XX# and hit Send where 11234567890 is the number that I found by dialing #61# and XX is the amount of seconds I used (I chose 30 seconds).
Anyhow, switching the voicemail off (by dialing 176002) would have removed anything that I could of messed up I would expect.
I'll switch off my voicemail now, and leave it off until I call CS up tomorrow, or would you think it best to switch it on before calling CS?
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on 25-09-2014 21:36
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on 25-09-2014 21:36
Rather than finding this number "+11234567890" you can just replace it with 901 which is obviously the O2 mailbox number.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

