Voicemail on Iphone 5s

[Anonymous]

I had voice mail working on my phone and somehow it's disappeared.  I've tried 1750 get three beeps no difference to the voicemail.  Phone just keeps ringing.  I have not got Tu Go on my phone.  Can anyone help?

Val

[Cleoriff Level 94: Supreme]

Hi @Anonymous

Hook up to iTunes and see if there are any carrier updates.Then look at settings , reset , reset network settings

If all that fails ring Customer services to have your account checked...http://www.o2.co.uk/contactus

[jonsie Level 94: Supreme]

Try dialling 175002 to switch on and 176002 for off.

[jonsie Level 94: Supreme]

Have you ever had TuGo on the phone and if so when you deleted it did delete the account and all data by ticking the box. I ask because it maybe switched off in the app when you deleted it.

[Anonymous]

Good thinking @jonsie

@valtaylor let us know how you get on