1 ACCEPTED SOLUTION
Accepted Solutions
- 16454 Posts
- 312 Topics
- 1316 Solutions
As far as I kinow it is a security feature it has to come over the carriers network to your phone and not over the internet . As far as I have seen as long as you have mobile data turned on in settings even with wifi on and connected the notifications do come through . Not sure how this may now work alongside wifi calling
old apple thread about needing mobile coverage not just an o2 issue or a new one https://discussions.apple.com/thread/1603150?start=0&tstart=0
- 151675 Posts
- 649 Topics
- 28840 Solutions
- 16454 Posts
- 312 Topics
- 1316 Solutions
As far as I kinow it is a security feature it has to come over the carriers network to your phone and not over the internet . As far as I have seen as long as you have mobile data turned on in settings even with wifi on and connected the notifications do come through . Not sure how this may now work alongside wifi calling
old apple thread about needing mobile coverage not just an o2 issue or a new one https://discussions.apple.com/thread/1603150?start=0&tstart=0
- 16454 Posts
- 312 Topics
- 1316 Solutions
@Chris_K or @Martin-O2 can you get clarification of the vvm process it sounds like the op @Anonymous has been given some very conflicting advice here from customer services
- 127434 Posts
- 834 Topics
- 7586 Solutions
@Anonymous wrote:Yes thanks. O2 did indeed say it was their issue/problem and it was a problem they have encountered with the iphone. I spoke to technical support who were very helpful, so didn't want to raise it as a compaint with them. I'm new to this forum and presumed O2 would respond? Have I got that wrong and this is only for customers to post issues between themselves? I'll raise a complaint if I need to.
Hi @Anonymous this is a forum where customers like yourself give support to others. No one from O2 will see your post unless community admin staff are tagged into your post. (which has happened) So pop back on Monday and see if you have an answer from any of the admin team...:smileywink:
- 95564 Posts
- 612 Topics
- 7137 Solutions
Yes this is a customer to customer community where we can hp out with advice from our own knowledge and experience. O2 won't respond to anything that you post here though we do have a couple of O2 staff members who post in a private capacity.
Admin will feed issues back and try to get clarity on certain things hence the mentions in the post by @adamtemp64
No answers will be clarified though at weekends
- 1851 Posts
- 404 Topics
- 161 Solutions
@Anonymous wrote:
Hi, Just found out today with O2 customer services about an issue with the iphone regarding 'visual voicemail' aka notifications of voicemail messages. I was told that unless I have mobile data on and wi fi off that I won't receive notifications. This is really disappointing, as I don't have mobile data on usually and just access data when wi fi is conected- I'm sure I'm not the only one to save unecessary data useage. I've missed crucial call messages. I'd like to know why this is and if it will be rectified? thanks
Sorry for any confusing or conflicting info you've received John.
VVM notifications are received via the mobile data network, so to clarify:
- If you are on Wifi and either have no cellular connection or have mobile data disabled, you won't receive any VVM notifications
- If you are on Wifi and have cellular and data connectivity enabled, you should still receive VVM notifications
- 16454 Posts
- 312 Topics
- 1316 Solutions
@Chris_K Thanks for confirming the process is as I thought
