Voicemail and call forwarding

[Anonymous]

Hi 

I have got an annoying problem that I can not see how to solve. 

I use a third party visual voicemail, this involves the call to be diverted when the phone is off. 

it all works but the only problem is that o2 before forwarding the call, plays a message that says: '' Your call is being diverted please hold''. Anyway to get this removed?

[Cleoriff]

I will ask @MI5 to answer this one as I dont use it....Sorry

[MI5]

Most likely the only way is to use o2's voicemail.

[Anonymous]

It's a bit like on pay as you go where they would tell you before making a call how many minutes you have left or credit

[jonsie]

You could try calling customer service to see if they can disable it but it may be that it's system automated. 

[Anonymous]

I think it's system automated

[Anonymous]

It can't be disabled by customer services . Have you tried maybe a different app?

[jonsie]

I don't think a different app would help in honesty if it's an automated o2 feature.

[Anonymous]

that's the thing, I cant find anything to say it is....so trying another app could confirm if it's the network or the app. Still, if it's the network it cant be switched off.

[jonsie]

I get 'unconditional call forward' whenever I make a call. Even ##002# makes no difference.  Had this for years but it's no detriment tbh.