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Level 1: Joiner
Posts: 3
Registered: ‎15-12-2018

Visual voicemail down 15 Dec 2018

All,

I noticed Visual voicemail was not working on my phone this morning and apparently the whole of the O2 network for VVM is down and will be until January...

Quite some fault. But save yourself the effort of calling the help line. Go back to basics for a few weeks Smiley Sad

At least we know!

londonpb

Posts: 16,379
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Registered: ‎13-08-2008

Re: Visual voicemail down 15 Dec 2018

Strange just tested it left a voice mail on my own iPhone and vvm working fine !
iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 16,379
Topics: 290
Kudos: 1,835
Ideas: 6
Solutions: 1,307
Registered: ‎13-08-2008

Re: Visual voicemail down 15 Dec 2018

@EmilieT can you check this out on Monday please

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 256gb refresh o2 open discount
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 1: Joiner
Posts: 3
Registered: ‎15-12-2018

Re: Visual voicemail down 15 Dec 2018

Hmmm. Well it’s interesting then that the lady I spoke with told me it’s a big problem?
Be interested if anyone else is having an issue...
Level 1: Joiner
Posts: 3
Registered: ‎15-12-2018

Re: Visual voicemail down 15 Dec 2018

Ok, so I just called up again and evidently the person I spoke with this morning was correct that there is a problem with VVM...for android users...

 

As I changed tariff yesterday they forgot to add the bolt on for me which is why it isn’t working, but should be again within 24hrs....

 

Surely it would be cost effective for O2 to do this automatically???

Posts: 63,721
Topics: 530
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Registered: ‎04-01-2009

Re: Visual voicemail down 15 Dec 2018

Every time there is a tariff change or you upgrade, an iphone data bolt on reverts to the default of blackberry. We have fed this back so many times @Londonpb @Martin-O2 and yet no one seems to be assed to get this default changed especially when Blackberry is almost extinct!

Posts: 84,009
Topics: 518
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Registered: ‎04-04-2012

Re: Visual voicemail down 15 Dec 2018

Legacy systems, no investment, crawling along with 20 year old tech, etc......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,179
Registered: ‎18-02-2016

Re: Visual voicemail down 15 Dec 2018

Thanks for the mention @jonsie. I'll feed this back to the team! 

Check out some of the recent discussions:
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MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
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Level 2: Apprentice
Posts: 26
Registered: ‎03-02-2017

Re: Visual voicemail down 15 Dec 2018


@MI5 wrote:
Legacy systems, no investment, crawling along with 20 year old tech, etc......

Now I'm curious - how do you know that?