on 15-12-2018 09:34
All,
I noticed Visual voicemail was not working on my phone this morning and apparently the whole of the O2 network for VVM is down and will be until January...
Quite some fault. But save yourself the effort of calling the help line. Go back to basics for a few weeks 😞
At least we know!
londonpb
on 15-12-2018 10:14
on 15-12-2018 10:14
on 15-12-2018 11:35
on 15-12-2018 11:35
@EmilieT can you check this out on Monday please
on 15-12-2018 14:05
on 15-12-2018 15:26
on 15-12-2018 15:26
Ok, so I just called up again and evidently the person I spoke with this morning was correct that there is a problem with VVM...for android users...
As I changed tariff yesterday they forgot to add the bolt on for me which is why it isn’t working, but should be again within 24hrs....
Surely it would be cost effective for O2 to do this automatically???
on 15-12-2018 16:18
on 15-12-2018 16:18
Every time there is a tariff change or you upgrade, an iphone data bolt on reverts to the default of blackberry. We have fed this back so many times @Londonpb @Martin-O2 and yet no one seems to be assed to get this default changed especially when Blackberry is almost extinct!
on 15-12-2018 16:57
on 15-12-2018 16:57
on 18-12-2018 15:02
on 18-12-2018 15:02
Thanks for the mention @jonsie. I'll feed this back to the team!
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on 03-01-2019 17:58
on 03-01-2019 17:58