Viewing & printing older bills

[Anonymous]

Hi. I'm trying to view & print off my bills for the previous 12 months (April to April) for my accounts but each time I try to click on the 'view older bills' button, it goes to this: DASH_ERR04: The account number in the target address is invalid

Can anyone please help me to find the correct page?

Thanks, Dave.

[MI5]

Try a different browser. We know that Edge throws some errors for example, but other than that it's just another glitch which may correct itself at any time!

[Anonymous]

Many thanks MI5. I'll give that a go.

More info

[Anonymous]

Sorry. I dont know what the 'spoiler' is but it was a mistake! 

[pgn]

No joy, all browsers resulting in the error below for the last couple of days.

View and print older bills

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below. 


Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006527376&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=b6c4f6e7-4d8e-41de-8313-34c12eb652f5 
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 12/07/2017 12:23:47

[MI5]

Call customer service and report it please as they are investigating a known issue currently.

[Cleoriff]

---

@pgn wrote:

No joy, all browsers resulting in the error below for the last couple of days.

View and print older bills

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below. 


Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006527376&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=b6c4f6e7-4d8e-41de-8313-34c12eb652f5 
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 12/07/2017 12:23:47

---

@pgn. I am on my PC and clicked on the link you highlighted. I got this

[pgn]

Called them on 202, got routed around their voice analysis system to no avail.

On-line chat became available around 1pm, they were a lot more helpful, but also to no avail.

The link they provided, copied here, did not help - and they acknowledged the problem I was experiencing was "because of the system issue".

As the O2 app also does not let me print off my bill, they're sending me a copy of the latest one, due in next 14 days.

Meanwhile, where does one look to see that there is "an ongoing issue", other than wait for parts of the website to return nondescript errors?

[MI5]

We only get to know of issues because customers start reporting them on here.

[pgn]

That's why it's called "Customer Support"