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Anonymous
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Vague email-- is my order accepted ?

There are offers all around at the moment and I put in an order for anew iPad this morning, not sure if it's being processed or anything, but I've just seen a better offer with an alternative provider and can't find out my actual status. It's very frustrating. 

Posts: 73,189
Topics: 688
Registered: ‎14-01-2013

Re: Vague email-- is my order accepted ?

[ Edited ]

Have you checked My O2 http://www.o2.co.uk/myo2

If your order has been accepted you will be able to cancel under the 14 day change of mind policy. https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

However you could give customer services a call and see the status of your order. If it's not in stock you 'may' be able to cancel http://www.o2.co.uk/contactus

*The Game Is On*


Posts: 88,494
Topics: 533
Solutions: 11,465
Registered: ‎04-04-2012

Re: Vague email-- is my order accepted ?

O2 support here too https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Vague email-- is my order accepted ?

hey, thanks... I'm still confused, I sign in and it shows my existing phone contract and nothing else - nothing ordered.... but! Perhaps I wasn't signed in at 5 am when I ordered it.. so, would the two things be linked? Maybe not, I can't see where to put the ms- number to check on status. 

Thanks though. 

Posts: 73,189
Topics: 688
Registered: ‎14-01-2013

Re: Vague email-- is my order accepted ?

Your order may take longer to update. If it's out if stock you won't get an email till its dispatched.  This is why I suggested you contact O2 and ask if it's actually in stock. 

*The Game Is On*


Community Manager
Posts: 5,846
Registered: ‎23-07-2014

Re: Vague email-- is my order accepted ?

Hey @Anonymous welcome to the forum! 

Please do as suggested above, and let us know how you get on. Smiley Happy

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Anonymous
Posts: 0

Re: Vague email-- is my order accepted ?

So I called and gave the MS number..told him I'd ordered it  today at 5 am, ...... he told me it was ordered this morning,..... I said yes, I then said "it's processed and all ok, right?"  And he said it says it's being processed.......🤦🏻‍♀️ 

I'm going to have to check again tomorrow as the wording

 

" We're currently processing your request and we will be in touch shortly
to give you an update on its progress and information on its delivery.

If you have ordered between 11pm and midnight, your order will arrive
between 6pm-10pm the next working day."

 

is too vague for my liking.

 

I wanted it delivered on Friday as I have a day off, but maybe I should of obeyed my instincts and gone to a shop to avoid this kind of thing. 

 

 

Thank you all all for your help, it still doesn't show in my order section btw,