This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Using iPhone in Portugal

SandarDin
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎28-07-2018 19:33

on ‎28-07-2018 19:33

I need help as I can’t use internet here. Since we arrived the internet data was not allowed and message pop up as you are not subscribed to use the data! I have used my phone in Europe most of the time and had no problem before. Now I need to find WiFi to check and use internet. Can anyone help how do I resolve this problem?
Message 1 of 5
1,213 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 144183 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎28-07-2018 19:40

on ‎28-07-2018 19:40

@SandarDin try changing your data apn to "mobile.o2.co.uk"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
1,211 Views
0 Kudos

Jakey691
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎28-07-2018 20:53

on ‎28-07-2018 20:53

Hey has changing your APN worked? If not let me know 🙂
Message 3 of 5
1,202 Views
0 Kudos

MI5
Level 94: Supreme
In response to Jakey691
  • 144183 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎28-07-2018 21:04

on ‎28-07-2018 21:04

There are a number of other things to try such as a manual network selection, simple rebooting of the phone or the possibility of an international bar, but we need feedback to know if we need to move on from the basics.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
1,197 Views
0 Kudos

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎30-07-2018 14:39

on ‎30-07-2018 14:39

Hi @SandarDin and welcome Wave Did you get a chance to look at the suggestions above and try some? Did any of them work?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
1,155 Views
0 Kudos
Top Kudoed Authors
View All
Top