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Using iPhone in Portugal

SandarDin
Level 1: Joiner
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on ‎28-07-2018 19:33

on ‎28-07-2018 19:33

I need help as I can’t use internet here. Since we arrived the internet data was not allowed and message pop up as you are not subscribed to use the data! I have used my phone in Europe most of the time and had no problem before. Now I need to find WiFi to check and use internet. Can anyone help how do I resolve this problem?
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MI5
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on ‎28-07-2018 19:40

on ‎28-07-2018 19:40

@SandarDin try changing your data apn to "mobile.o2.co.uk"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jakey691
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on ‎28-07-2018 20:53

on ‎28-07-2018 20:53

Hey has changing your APN worked? If not let me know 🙂
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MI5
Level 94: Supreme
In response to Jakey691
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on ‎28-07-2018 21:04

on ‎28-07-2018 21:04

There are a number of other things to try such as a manual network selection, simple rebooting of the phone or the possibility of an international bar, but we need feedback to know if we need to move on from the basics.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎30-07-2018 14:39

on ‎30-07-2018 14:39

Hi @SandarDin and welcome Wave Did you get a chance to look at the suggestions above and try some? Did any of them work?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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