Upgrade

[Anonymous]

Hi, I am trying to upgrade online but as my current phone is broken I am unable to receive the code being sent via text- is there a way around this?

[gemz4the1]

Can you put your sim in another phone?

[Anonymous]

no as it is also damaged!

[gemz4the1 · Accepted solution]

The only thing I can think of is to get a replacement sim from O2, it should take up to 24 hours to transfer your number over.  Then you should be able to start the upgrade process.

[Anonymous]

Friends or.neighbours phones maybe. 

Is an.o2 shop local ?

Speak to live chat and ask to be put through to.upgrades maybe. 

[MI5]

Going into an O2 shop would be the easiest way.

[Bambino]

If you decide to use Live Chat, as suggested in an earlier post, read this first before you do:

http://community.o2.co.uk/t5/Off-topic/Next-time-you-consider-live-chat-Think-very-carefully-first/m...

[Anonymous]

Hi

Do you have a landline? If so, you can call CS on 0344 8090202 (Standard UK rate)

[viridis]

I believe by calling to upgrade you still require the text code to continue, the only way I managed it before was by going into an O2 store with photo ID, with that proof they were able to bypass the text code security.

[viridis]

The required items are:
Photo ID,
Account password
Last bill amount