on 26-10-2020 11:51
Been trying to engage with you to sort out phone upgrades but every Avenue leads to a dead end. How on earth are we supposed to sort out an upgrade?
Solved! Go to Solution.
on 26-10-2020 11:57
You can go instore all call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen if you have to.
Or you can do it yourself via MyO2 http://www.o2.co.uk/myo2
Veritas Numquam Perit
on 26-10-2020 11:57
You can go instore all call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen if you have to.
Or you can do it yourself via MyO2 http://www.o2.co.uk/myo2
Veritas Numquam Perit
26-10-2020 11:58 - edited 26-10-2020 11:59
26-10-2020 11:58 - edited 26-10-2020 11:59
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
or pop into your local store or in your MyO2 http://www.o2.co.uk/myo2