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Upgrade

Dani3
Level 1: Joiner
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For ages my o2 app told me I could upgrade for free to a new device. My phone now doesn't fully work so I want to change it but when I go on there it says I have to pay £200. Why has it changed? And can you do anything so I can upgrade now? Many thanks
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MI5
Level 94: Supreme
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Registered:

@Dani3 

There was an offer for people who bought from Carphone Warehouse to upgrade for free but it finished at the beginning of July.

You should call o2 on 202 and speak to upgrades to see if they can help you.

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Dani3 

There was an offer for people who bought from Carphone Warehouse to upgrade for free but it finished at the beginning of July.

You should call o2 on 202 and speak to upgrades to see if they can help you.

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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