on 24-08-2020 08:49
Solved! Go to Solution.
on 24-08-2020 08:55
There was an offer for people who bought from Carphone Warehouse to upgrade for free but it finished at the beginning of July.
You should call o2 on 202 and speak to upgrades to see if they can help you.
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Other numbers to try here Guide: Coronavirus Community Help and Support
on 24-08-2020 08:55
There was an offer for people who bought from Carphone Warehouse to upgrade for free but it finished at the beginning of July.
You should call o2 on 202 and speak to upgrades to see if they can help you.
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Other numbers to try here Guide: Coronavirus Community Help and Support