on 29-05-2017 00:13
Hi @Anonymous you are not talking to o2 here but we have a couple of guides that might help you.
and refresh guide here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
If you wish to talk to o2 the contact details are here http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)