on 02-06-2013 20:21
on 02-06-2013 20:21
Hi
I am trying to upgrade from a iPhone 3 to iPhone 4s online. I am entitled to th3e upgrade but my iPhone 3 is damaged and the screed doesnt display. How can I get the code the online system needs to send to confirm against fraud etc.
and...
will the new upgrade automatically retain the same telephone number?
Solved! Go to Solution.
on 03-06-2013 09:37
02-06-2013 20:24 - edited 02-06-2013 20:25
02-06-2013 20:24 - edited 02-06-2013 20:25
The only way to get the code would be to put your sim into another handset that works if you cant do that you can upgrade over the phone
Yes your upgrade will be the same phone number
on 03-06-2013 09:37
on 03-06-2013 09:41
@Anonymous wrote:
Damien, many thanks, figured out by using the 02 online chat with one of their team (Donna, great help) who done the whole process including navigating the problem above. She accessed all my info, ordered the upgrade and has it on its way and offered some really good alternatives for money savings too.
None of my immidiate family or work have a compatible or unlocked phone to swap sim...
Many thanks for replying
Hi,
Thank you for taking the time to come back and update your thread !
Perhaps you could flag it as resolved.
Its also nice to read that the Live Chat came through for you on this.
{They do have their problems !}
Take care.
on 03-06-2013 17:47
@Anonymous wrote:
Damien, many thanks, figured out by using the O2 online chat with one of their team (Donna, great help) who done the whole process including navigating the problem above. She accessed all my info, ordered the upgrade and has it on its way and offered some really good alternatives for money savings too.
None of my immidiate family or work have a compatible or unlocked phone to swap sim...
Many thanks for replying
Thanks for letting us know you got it sorted