Upgrade early

[Nicola4079]

Good afternoon, I had a telephone call from 02 and was advised that by the end of this month I would be able to upgrade early and that 02 pay the rest of the balance off of what is owed, on chatting with them today I have been advised this is not the case, has anyone else had this at all?

Thank you in advance

[MI5 · Accepted solution]

@Nicola4079 

You can always upgrade 1 month early.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[gmarkj]

I would not trust someone calling me to offer a deal in case it is a scam @Nicola4079, or from one of o2's "trusted partners" who do not have a great reputation - try searching for Aerial Direct on here...

It would be worth getting in touch with the o2 sales team to verify if this is a proper offer.

You can message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them directly on 0800 081 0255