Solved: Unwanted texts from O2

Anonymous · ‎13-12-2013

Hello. I keep getting texts from O2 advertising O2 things. They say "to stop texts, call 2220." When I call 2220 it tells me that I have chosen not to receive texts in all of the categories. Yet still they come. Does anyone know how to stop them?

Cheers,

Mat

perksie · ‎13-12-2013

Check your preferences in MyO2.

Have you signed up for Priority or O2 More as their lists may be separate?

For example for O2 More:

How do I opt out?

To opt out text STOP to 20502. You'll stop receiving messages from O2 More within 3 days.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

perksie · ‎13-12-2013

Check your preferences in MyO2.

Have you signed up for Priority or O2 More as their lists may be separate?

For example for O2 More:

How do I opt out?

To opt out text STOP to 20502. You'll stop receiving messages from O2 More within 3 days.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎13-12-2013

Thanks. I've not signed up for O2 Priority or O2 More.

The problem is that the texts that I am gettint do not include a "text STOP" option, rather I have to call a number which then says that I have chosen not to receive texts.

perksie · ‎13-12-2013

Probably best to ring O2 then and see why they're still coming in.

Try sending STOP to 81145.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎13-12-2013

Do you know a number for them that is answered by a human? [So far all I have managed to find are endless "dial 1 for this, 2 for that" menus that never lead to a person. I've tried 0844 809 0202, but none of the menu options aree appropariate.] Thanks for your thoughts on this.

Anonymous · ‎13-12-2013

Call 202 from your mobile

MI5 · ‎13-12-2013

As above, call 202 then press 2 then 0

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-12-2013

Thanks all. Will try on Monday. I probably won't find my way back to this page, so thanks again and goodbye!

perksie · ‎13-12-2013

A forum search for your user name will show all your posts and bring you back here.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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