Solved: Unlocking without itunes

Juju79 · ‎15-02-2019

I requested my iPhone 8 to be unlocked and O2 have accepted that request and told me to complete I need to plug my phone into iTunes with a SIM that's different to O2. The issue I have is I don't have a laptop, it broke so I'm unable to do this step to fully unlock my phone. Is there another solution to this?

Thanks Ju

MI5 · ‎15-02-2019

@Juju79 there is no need for itunes. Just put your non O2 SIM in the phone and if unlocked, it will be accepted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino · ‎15-02-2019

@Juju79 I will tag @adamtemp64 and @Anonymous who are iPhone afficianados to see if either can help.

I DO NOT WORK FOR O2

MI5 · ‎15-02-2019

@Juju79 there is no need for itunes. Just put your non O2 SIM in the phone and if unlocked, it will be accepted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Juju79 · ‎15-02-2019

Thank you. O2 when emailed said I had to use iTunes to finish the unlock but thank you, that's helped a lot.

MI5 · ‎15-02-2019

You used to have to but no longer normally required.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎15-02-2019

@Juju79 The same old misinformation from o2 https://support.apple.com/en-gb/HT201328

In the old days iTunes was required but not any more

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎15-02-2019

I think the advisers' FAQs manual needs updating.. .

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎15-02-2019

@jonsie wrote:
I think the advisers' FAQs manual needs updating.. .

Totally agree @jonsie @Martin-O2 @Marjo @EmilieT time for an update to procedures etc @Chris_K

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

EmilieT · ‎18-02-2019

Good morning @Juju79, it sounds like you're all sorted now but if you have any further questions please let us know.

Thanks @Bambino, @MI5, @adamtemp64 and @jonsie for helping out and for your comments - we'll pass on all this feedback!

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Juju79 · ‎19-02-2019

Thank you all

O2

Unlocking without itunes

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Transfer sim to new phone

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