cancel
Showing results for 
Search instead for 
Did you mean: 

Unlocking without itunes

Juju79
Level 2: Apprentice
  • 19 Posts
  • 6 Topics
  • 0 Solutions
Registered:
I requested my iPhone 8 to be unlocked and O2 have accepted that request and told me to complete I need to plug my phone into iTunes with a SIM that's different to O2. The issue I have is I don't have a laptop, it broke so I'm unable to do this step to fully unlock my phone. Is there another solution to this?

Thanks Ju
Message 1 of 10
5,581 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Juju79 there is no need for itunes. Just put your non O2 SIM in the phone and if unlocked, it will be accepted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 10
5,568 Views
9 REPLIES 9

Bambino
Level 86: Prestigious
  • 24358 Posts
  • 1058 Topics
  • 3818 Solutions
Registered:

@Juju79 I will tag @adamtemp64 and @Anonymous who are iPhone afficianados to see if either can help.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 10
5,574 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Juju79 there is no need for itunes. Just put your non O2 SIM in the phone and if unlocked, it will be accepted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 10
5,569 Views

Juju79
Level 2: Apprentice
  • 19 Posts
  • 6 Topics
  • 0 Solutions
Registered:
Thank you. O2 when emailed said I had to use iTunes to finish the unlock but thank you, that's helped a lot.
Message 4 of 10
5,564 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
You used to have to but no longer normally required.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 10
5,560 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Juju79 The same old misinformation from o2 https://support.apple.com/en-gb/HT201328

In the old days iTunes was required but not any more 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 10
5,560 Views

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:
Message 7 of 10
5,547 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@jonsie wrote:

I think the advisers'  FAQs manual needs updating.. . 


Totally agree @jonsie @Martin-O2 @Marjo @EmilieT time for an update to procedures etc @Chris_K

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 8 of 10
5,543 Views

EmilieT
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @Juju79, it sounds like you're all sorted now but if you have any further questions please let us know. slight_smile

 

Thanks @Bambino@MI5@adamtemp64 and @jonsie for helping out and for your comments - we'll pass on all this feedback!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 9 of 10
5,499 Views

Juju79
Level 2: Apprentice
  • 19 Posts
  • 6 Topics
  • 0 Solutions
Registered:
Thank you all
Message 10 of 10
5,485 Views