Unlocking phone

[Anonymous]

O2 live chat doesn't seem to be working, I'm not given a typing box to correspond.

My query is that I'm have problems with O2 and my request to unlock my phone. Is this because my account is already closed with O2?

[Cleoriff · Accepted solution]

Hi @Anonymous Follow the advice in this thread https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

As your account is closed with O2 it would be best if you submit the form here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

[MI5]

If your phone has dropped off the system you will need to reactivate it with a PAYG sim and use that route off the link.
If an old contract Phone that still shows it will be free.