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Anonymous · ‎25-09-2017

O2 live chat doesn't seem to be working, I'm not given a typing box to correspond.

My query is that I'm have problems with O2 and my request to unlock my phone. Is this because my account is already closed with O2?

Cleoriff · ‎25-09-2017

Hi @Anonymous Follow the advice in this thread https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

As your account is closed with O2 it would be best if you submit the form here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎25-09-2017

Hi @Anonymous Follow the advice in this thread https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

As your account is closed with O2 it would be best if you submit the form here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Veritas Numquam Perit

MI5 · ‎25-09-2017

If your phone has dropped off the system you will need to reactivate it with a PAYG sim and use that route off the link.
If an old contract Phone that still shows it will be free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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