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Posts: 88,096
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Unlocking old 5se

Keep checking with a different sim though as sometimes they get done before the email is sent.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎24-02-2014

Re: Unlocking old 5se

Thanks everyone the community for your help - after receiving an email today saying that 02 are unable to unlock as the imei does not correspond to the phone I have called customer service who have accepted the error that they had made in relation to which phone number corresponded to the imei and they again told me that nobody was there over the bank holiday weekend to unlock and it would be Thursday. 

However 2 minutes later received an email to say your phone has now been unlocked !!!!

Posts: 88,096
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Unlocking old 5se

Good news
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Unlocking old 5se

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Anonymous
Posts: 0

Re: Unlocking old 5se

Good news