Solved: Re: Unlocking old 5se - Page 2

Annoyed666 · ‎04-05-2019

Rang customer service Monday 29 April was told would receive email within 72 hrs

rang Thursday 2 may as still no email

went on live chat 3 may as still no email

i am an 02 customer all I would like is an old phone unlocking- how long does this really take ?

MI5 · ‎04-05-2019

Keep checking with a different sim though as sometimes they get done before the email is sent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Annoyed666 · ‎05-05-2019

Thanks everyone the community for your help - after receiving an email today saying that 02 are unable to unlock as the imei does not correspond to the phone I have called customer service who have accepted the error that they had made in relation to which phone number corresponded to the imei and they again told me that nobody was there over the bank holiday weekend to unlock and it would be Thursday.

However 2 minutes later received an email to say your phone has now been unlocked !!!!

MI5 · ‎05-05-2019

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-05-2019

That's remarkable!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-05-2019

Good news

O2

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