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Level 1: Joiner
Posts: 6
Registered: ‎24-02-2014
Accepted Solution

Unlocking old 5se

Rang customer service Monday 29 April was told would receive email within 72 hrs

rang Thursday 2 may as still no email

went on live chat 3 may as still no email

i am an 02 customer all I would like is an old phone unlocking- how long does this really take ?

Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Unlocking old 5se

@Annoyed666 follow the help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... and if still struggling I'll ask @EmilieT to help next week.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Unlocking old 5se

I wouldn’t rely on live chat to do it
Posts: 70,576
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Unlocking old 5se

@EmilieT will sort it with a guru for you on Monday. Nothing can be done at the weekend. As Monday is a Bank Holiday she may possibly have the day off but don't worry, she will pick up the mentions as soon as she is in the office. 

Level 1: Joiner
Posts: 6
Registered: ‎24-02-2014

Re: Unlocking old 5se

Thanks for the advice have been on to customer service yet again today and still no help asked why they are quoting 72 hrs to unlock and then just seem to ignore you. Cannot understand why it is such a complicated process today they even said I should maybe contact apple 🤔 who are obviously going to tell me to contact 02 to unlock the phone. I did ask today if someone could contact me and explain why this is taking so long but apparently that’s not possible.  Really need this phone to be unlocked before Monday as it needs to be used abroad with a Cypriot SIM card guess I will just have to get a cheap unlocked phone thanks to the gross incompetence of 02

Level 42: Skillful
Posts: 3,965
Registered: ‎26-03-2014

Re: Unlocking old 5se

Is the phone showing on your account @Annoyed666 as it will only be the "current" phone that o2 will unlock.
Pop your sim in it and use it for a couple of hours so that it shows.
Then request the unlock.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Level 1: Joiner
Posts: 6
Registered: ‎24-02-2014

Re: Unlocking old 5se

Yes absolutely hopeless even though I was told in the 02 store that they were the only people who could help and would unlock it for me via live chat - think they just wanted me out the shop 🙀
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Level 1: Joiner
Posts: 6
Registered: ‎24-02-2014

Re: Unlocking old 5se

It’s not showing on my account as the phone is the one I was using before I upgraded 02 are aware which one needs unlocking as have given them Imei number numerous times
Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Unlocking old 5se

@EmilieT is the only one who can force this through but I doubt it will be done before Monday.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎24-02-2014

Re: Unlocking old 5se

Thanks for trying 😎