Solved: Unlocking iPhone 6 - Page 2

Anonymous · ‎12-01-2017

Hi.
I bought iPhone 6 on ebay. Phone was previously supplied by O2 and is locked. I have try to unlock it but I couldn't.

I have phoned customer service and they told me to buy sim free card because I am not O2 customer. Top up to get 15 £ airbalance for fee. I have done it. Then I have try unlock device by O2 app and your online form.
And in the end I got an email:"I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

The mobile number provided has not been used with the handset IMEI
provided. The two will need to be associated before we can unlatch.

Thank you,

O2 Customer Service

Can someone help, please?

Anonymous · ‎12-01-2017

Sorry. Now I understand.

Thanks for help.

MI5 · ‎12-01-2017

No worries mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-01-2017

How long I have to wait to register then?

MI5 · ‎12-01-2017

As soon as the IMEI number shows in your MyO2, you can request the unlock.
Usually just 24 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-01-2017

Looks like you will however have to top up a further £10.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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