Unlocking an iPhone bought from Carphone Warehouse?

[Anonymous]

Hi all,

I upgraded at Carphone Warehouse last week to an iPhone 6 Plus with a 5GB 4G contract.

Can O2 customer services unlock this iPhone for me? I'm unsure as it came from Carphone Warehouse and not directly from O2.

Thanks

[MI5 · Accepted solution]

As long as you are using an O2 sim and not a tesco or giffgaff sim then yes, O2 can unlock it for you.
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

[Anonymous]

It's my O2 contract SIM. That's great, thanks for the reply.

[MI5]

You'll be fine - I can't say it will go smoothly but you'll get there eventually

[jonsie]

From the website...

We won't be unlocking iPhone 6 or iPhone 6 Plus for a while. We're prioritising our stock of these devices for customers who want to use them on the O2 network. The exception to this will be O2 Refresh customers who've completely paid off their Device Plan in full - we will therefore allow iPhone 6 and iPhone 6 Plus to be unlocked.

[viridis]

@MI5 have they started unlocking the 6 and 6+ now?
If so the unlock page needs correcting.

[viridis]

Snap!

[MI5]

O2 have no right to hold that restriction on phones purchased from CPW (hence my caveat in the last post)

[Anonymous]

Ah, may not be so simple after all then!

[jonsie]

Fill in the unlock form....it may just sneak through