O2 Community

Get help, share tips and chat

Reply
Highlighted
Level 1: Joiner
Posts: 6
Registered: ‎14-01-2017
Accepted Solution

Unlocking (again)

I am trying to unlock my iphone 5s. I have gone through the process, received the email, ordered a free EE sim, put it in the phone, connected to itunes and... nothing.

 

The email says itunes will tell me when the phone has unlocked. I didn't see a pop up and I don't see anywhere in itunes with the info. 

 

How do I check whether the phone is unlocked please?

 

Thanks in advance

Posts: 63,183
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Unlocking (again)

Order a free sim onlin from EE, Three or Vodafone. You don't have to top up, just check the phone accepts the sim.

Posts: 82,934
Topics: 510
Solutions: 10,055
Registered: ‎04-04-2012

Re: Unlocking (again)

When you put the EE SIM in, did it accept it and give you a signal with EE in the top left of the screen?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎14-01-2017

Re: Unlocking (again)

Yes it did. It's unlocked then slight smile??

Posts: 63,183
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Unlocking (again)

Level 1: Joiner
Posts: 6
Registered: ‎14-01-2017

Re: Unlocking (again)

Thanks you two
Posts: 82,934
Topics: 510
Solutions: 10,055
Registered: ‎04-04-2012

Re: Unlocking (again)

Job done Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)