on 14-05-2017 13:02
on 14-05-2017 13:02
Hi
Having MAJOR issues trying to get my Iphone 6 Unlocked.
I purchased the phone through O2, had a contract and when the contract came to an end I paid off the final amount on the Phone.
This contract was then closed as I had a work phone & number.
I want to give the phone to my granddaughter but her family use EE.
Contacted O2 support and they told me to fill out the online form.
Did that, then get an email saying they will not unlock as I didn't enter the correct security details?
Sorry, didn't know where to sign in blood....
Got all the old bills, the original contract, phone number, IMEI Number etc etc
The contract is STILL in the old contracts section of my 02 ????
Just want it unlocking.............................
Solved! Go to Solution.
on 14-05-2017 18:15
on 14-05-2017 18:15
on 14-05-2017 14:00
on 14-05-2017 18:04
Thanks MI5 but already tried that.
Gave them ALL the details and password (which was correct)
but got an email stating that I didn't pass the security ?????
on 14-05-2017 18:09
AND.............
Now whenever I try and do anything all I get is "Oops Sorry we are having some technical issues" or "Form Not Submitted"
This is putting me off O2 for life 😞
on 14-05-2017 18:15
on 14-05-2017 18:15
on 15-05-2017 10:59
on 15-05-2017 10:59
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 22-05-2017 12:02
Thanks MI5 but that didn't work.
I just kept getting told I didn't have a contract with that IPhone?
Of course I don't it has ended, no matter how many times I explained it was like talking to a brick wall... 😞
on 22-05-2017 12:03
Thanks gmarkj
This actually worked.....
on 22-05-2017 12:44
on 22-05-2017 12:44