Unlocking Iphone 5s bought from CPW for other network locked to O2

[Anonymous]

I have been a victim of of Carphone Warehouse malpractice of unlocking the Iphone 5s to first sim. I'm starting this thread to gather support to get O2 to help victims out there to help unlock their 5s.

A bit of background

As soon as my 5s was locked to O2, I had contacted Apple, CPW, Vodafone (my actual provider). All of them asked me to talk to O2 as only the "carrier" that my phone is locked to, can unlock it. 

O2 Gurus advised me to get a Pay & Go sim, top it up with at least £15, which I did with £20. It had also been escalated to Escalation team who contradicted O2 Guru saying that no iphone 5s is unlocked at this point whereas they had done in some O2 Refresh cases. All the customers have to do is pay in full of the contract.

What I need of you

Just the victims, with the positive mindset to achieve the common goal - Unlock your Iphones 5c/5s so that we can lodge a formal complain to the CEO as the chains of command, has clearly broken and this is a big reputational issue to O2.

Negative comments, if you have, please spare us from them as this is a positive environment for the greater good.

Thank you for your support and if you want to email me rather than post, please do so at (edited)

[Anonymous]

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@Anonymous wrote:

"If you can’t find what you’re looking for or are unhappy with any part of our service, please tell us. Your complaints give us a chance to put things right and also means we can improve our service to you and our customers in future."

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when will you understand that you did to yourself by inserting an o2 sim to your iPhone when it clearly states on CPW website that the 5s will lock to the first sim inserted

[Anonymous]

"If you can’t find what you’re looking for or are unhappy with any part of our service, please tell us. Your complaints give us a chance to put things right and also means we can improve our service to you and our customers in future."

[Anonymous]

We knew that though...what we didn't know was that O2 would refuse an unlock. Other networks allow it.

Hi Say, hope your gym session went well. Apparently O2 start unlocking the 5s and 5c around April 2014, so it's not for ever. Still worth pursuing appropriate avenues in the meantime though, I agree.

[Anonymous]

I realise you clued up folks on here know all about this but it has caught out a good many people.

[MI5]

Also worth noting that O2 will unlock your phone for free, whereas every other network charge you a minimum of £20 and Voda will only unlock for the contract holder. Also with EE (T Mob & Orange included) you have to be on the network for 6 months with the phone you want unlocking - so the same as O2.....

[Anonymous]

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@Anonymous wrote:

We knew that though...what we didn't know was that O2 would refuse an unlock. Other networks allow it.

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"O2 or any other networks themselves aren't responsible for the unlocking, they process your request and send it off to Apple who are responsible for the actual unlocking."

found this online

[Anonymous]

Hi DeanVincent

Pretty good actually. Thanks.

To be honest, O2 is losing customers. In my firm, O2 mates are ditching them for EE 4G which I will try next year. They are not perfect but I'll give it a go as the 4G leader.

O2 was great back in 2007 but gone bad after Telefonica takeover. I hope they improve as we need good competition for customers benefits.

The live chat system is a mess. You picked O2 guru but you still end up with O2 customer service. Had to use the forum to see anyone else has any luck. I appreciate your first post, that helped me a lot.

April 2014?? Well, I may actually sell the phone as I have thought before but someone needs to do something about this simlock abuse and will help keep the flag flying. I'm sure, I'm not the only e2save customer.

By the way, I got my phone from E2Save (CPW branch), and there was no mention of this first simlock to make it even better.

Did you get yours directly from CPW? The note on the first sim is not something that I would read to be honest, all I know is I want an iPhone, no tricks.

[Anonymous]

1) Also worth noting that O2 will unlock your phone for free, whereas every other network charge you a minimum of £20 and Voda will only unlock for the contract holder. Also with EE (T Mob & Orange included) you have to be on the network for 6 months with the phone you want unlocking - so the same as O2.....

2) "O2 or any other networks themselves aren't responsible for the unlocking, they process your request and send it off to Apple who are responsible for the actual unlocking."
found this online

I'll do this just once:
1) On PAYG, it costs you £15 to unlock.

2) I know that already - Apple asked me to come to O2 to ask O2 to submit the request for me. That's all O2 has to do, why don't they want to do it? I dont know, it doesnt seem hard, hence why we have this post.

[MI5]

I'm fully aware of the unlock procedure - I was comparing contract phones.
If you have a PAYG phone you have a network subsidy to cover and £15 is a token gesture towards that, so don't come here preaching acting like you know everything and trying to be clever, because you are impressing no one....
That's my last word on this whole sorry thread.
I wish you both a quick and speedy unlock but we all know you won't get it until O2 allow it, no matter how much you spew rubbish all over the place.

[Anonymous]

Yup, bought from CPW website, collected from their store.

The first SIM I put in was from giffgaff, but I left after a few weeks due to poor reception, and tried to use a 3 SIM but then found out the phone was locked to O2.

Asked giffgaff for an unlock and was told they don't unlock! Then asked O2 and here we are....

I do get 3G at work now with O2...if they still gave customers BT Wifi I might have stayed put...but in the meantime I'm on 75 PAYG minutes a month for a tenner!

[MI5]

Dean, if you go back to GG you will get 500mins and 1Gb of data for £10 a month and the signal should be the same as you get on O2.