Unlocking Iphone 5s bought from CPW for other network locked to O2

[Anonymous]

I have been a victim of of Carphone Warehouse malpractice of unlocking the Iphone 5s to first sim. I'm starting this thread to gather support to get O2 to help victims out there to help unlock their 5s.

A bit of background

As soon as my 5s was locked to O2, I had contacted Apple, CPW, Vodafone (my actual provider). All of them asked me to talk to O2 as only the "carrier" that my phone is locked to, can unlock it. 

O2 Gurus advised me to get a Pay & Go sim, top it up with at least £15, which I did with £20. It had also been escalated to Escalation team who contradicted O2 Guru saying that no iphone 5s is unlocked at this point whereas they had done in some O2 Refresh cases. All the customers have to do is pay in full of the contract.

What I need of you

Just the victims, with the positive mindset to achieve the common goal - Unlock your Iphones 5c/5s so that we can lodge a formal complain to the CEO as the chains of command, has clearly broken and this is a big reputational issue to O2.

Negative comments, if you have, please spare us from them as this is a positive environment for the greater good.

Thank you for your support and if you want to email me rather than post, please do so at (edited)

[Anonymous]

Mate, could you just shut it? This is for victims which clearly you're not and not helping either.

[MI5]

You're not a victim - Look up the definition and grow up !
and no I won't - If you continue to write rubbish, so will I

[Anonymous]

Do any of the experts on here know if Ombudsman Services referrals cost O2 money?

[MI5]

Wait - You think everytime you email O2 get charged - LOL

[Anonymous]

That would really be a question levied to the ombudsmen.

I'm sure o2 wouldn't divulge such info.

[Anonymous]

New thing learnt for the day

Ofcom is funded by fees from industry for regulating broadcasting and communications networks, and grant-in-aid from the Government.

[Bambino]

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@MI5 wrote:

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@Anonymous wrote:
It's a mess in America right now too regarding unlocking.

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Networks got a legal court ruling allowing them to permanently lock their phones.

It will happen here one day too esp if actions such as those on this thread continue - but you can't tell some people!!

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The unlocking issue in the US is different from what it is here. This article explains most of it:

http://www.reuters.com/article/2013/11/14/usa-fcc-unlocking-idUSL2N0IZ2EU20131114

[Anonymous]

Found it, on the Ombudsman Services website:

Ombudsman Services is funded by the companies it handles complaints about. We charge an annual subscription fee and a case fee for each complaint we accept. 

[MI5]

Indeed, I don't think you can get an iPhone as a "burn" phone in the US anyway, and the fight now is to allow all phones to be unlocked at the end of the contract and not immediately after taking a new contract out....

[Anonymous]

So the answer you were looking for is yes.