Unlocking Iphone 5s bought from CPW for other network locked to O2

[Anonymous]

I have been a victim of of Carphone Warehouse malpractice of unlocking the Iphone 5s to first sim. I'm starting this thread to gather support to get O2 to help victims out there to help unlock their 5s.

A bit of background

As soon as my 5s was locked to O2, I had contacted Apple, CPW, Vodafone (my actual provider). All of them asked me to talk to O2 as only the "carrier" that my phone is locked to, can unlock it. 

O2 Gurus advised me to get a Pay & Go sim, top it up with at least £15, which I did with £20. It had also been escalated to Escalation team who contradicted O2 Guru saying that no iphone 5s is unlocked at this point whereas they had done in some O2 Refresh cases. All the customers have to do is pay in full of the contract.

What I need of you

Just the victims, with the positive mindset to achieve the common goal - Unlock your Iphones 5c/5s so that we can lodge a formal complain to the CEO as the chains of command, has clearly broken and this is a big reputational issue to O2.

Negative comments, if you have, please spare us from them as this is a positive environment for the greater good.

Thank you for your support and if you want to email me rather than post, please do so at (edited)

[MI5]

Oh dear.......

[Anonymous]

@DeanVincent

Mate - http://consumers.ofcom.org.uk/tell-us/telecoms/

It's a maze there. Just to be consistent, which one did you use? 

[Anonymous]

Say, I went for the Switching Provider option, then clicked the button saying Ofcom where it says 'complain to Ofcom'.

If you've been through the O2 internal complaints procedure then after 8 weeks you can also go to Ombudsman Services.

[Anonymous]

"not my problem anyway as I can and do take the time to read and research before rushing in because "I have to have it" !!"

It must be wonderful to be you.

[Anonymous]

@DeanVincent Thanks for the info mate.

I found this thread here http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/mobfaq3.htm

O2 can only lock to recover the cost of the mobile phone which in our case doesnt apply as the phone has never been bought off them. In Refresh pay mobile, it applies due to that. A valid case for Ofcom then. Good luck mate! Let me know how it turns out!

[Anonymous]

Yes will do.

Good luck.

[MI5]

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@Anonymous wrote:

Yes will do.

Good luck.

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Yeah, you'll need it - Even too blind to see that as you bought from CPW (which clearly state their phones will lock) that's it's not even O2 who you need to complain about !!

[Anonymous]

Again you are completely missing the point.

The issue is not that CPW iPhones lock, they make this clear at the time of sale.

The issue is that O2 refuse to unlock them.

[Anonymous]

Do Ombudsman Services referrals cost O2 money?

[MI5]

Which is the same for 6 months after EVERY iPhone launch - What point am I missing exactly......???????????