Unlocking Iphone 5s bought from CPW for other network locked to O2

[Anonymous]

I have been a victim of of Carphone Warehouse malpractice of unlocking the Iphone 5s to first sim. I'm starting this thread to gather support to get O2 to help victims out there to help unlock their 5s.

A bit of background

As soon as my 5s was locked to O2, I had contacted Apple, CPW, Vodafone (my actual provider). All of them asked me to talk to O2 as only the "carrier" that my phone is locked to, can unlock it. 

O2 Gurus advised me to get a Pay & Go sim, top it up with at least £15, which I did with £20. It had also been escalated to Escalation team who contradicted O2 Guru saying that no iphone 5s is unlocked at this point whereas they had done in some O2 Refresh cases. All the customers have to do is pay in full of the contract.

What I need of you

Just the victims, with the positive mindset to achieve the common goal - Unlock your Iphones 5c/5s so that we can lodge a formal complain to the CEO as the chains of command, has clearly broken and this is a big reputational issue to O2.

Negative comments, if you have, please spare us from them as this is a positive environment for the greater good.

Thank you for your support and if you want to email me rather than post, please do so at (edited)

[MI5]

Ofcom will not get involved. A PAYG phone can be locked in line with the terms set out by the network. If you get this over-ruled every PAYG phone will become as expensive as a SIM Free one so the consumer will lose out in the long run.
Contract phones, however, are a different matter and there is no reason why these can't be unlocked after a reasonable period of time.
Before you start shouting at O2, take a look at other networks rules regarding unlocking their phones

[Anonymous]

No just the standard online complaints form on the Ofcom website.

[Anonymous]

It's a mess in America right now too regarding unlocking.

[Anonymous]

@DeanVincent

Cheers mate

[Anonymous]

Ofcom said they will get involved if they get enough complaints about this.

[MI5]

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@Anonymous wrote:
It's a mess in America right now too regarding unlocking.

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Networks got a legal court ruling allowing them to permanently lock their phones.

It will happen here one day too esp if actions such as those on this thread continue - but you can't tell some people!!

[MI5]

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@Anonymous wrote:

Ofcom said they will get involved if they get enough complaints about this.

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Of course they will........

[Anonymous]

"A PAYG phone can be locked in line with the terms set out by the network. If you get this over-ruled every PAYG phone will become as expensive as a SIM Free one so the consumer will lose out in the long run."

You are completely missing the point.

If people bought PAYG from O2 then fair enough but when they buy from CPW it is unreasonable for O2 to lock them in.

[MI5]

I'm not missing any point - It is widely known that CPW iPhones lock to the first SIM. It's been on their website for 18 months.
People buy them thinking they are cheaper and don't do their research - not my problem anyway as I can and do take the time to read and research before rushing in because "I have to have it" !!

[Anonymous]

@DeanVincent
Thanks for staying positive. We need to stay focused and not be perturbed by negativity. In the world of capitalism, we need to make our voice heard, please dont waste your time preaching to the converted, they will stay in that "box" and never get out.

If this is successful, they will be converted but for now they will be wasting your time.

If we can find more people to complain about this, we will get there or at least achieve what we want to do, no matter what the outcome is.

Keep the faith.