Unlocking Iphone 5s bought from CPW for other network locked to O2

[Anonymous]

I have been a victim of of Carphone Warehouse malpractice of unlocking the Iphone 5s to first sim. I'm starting this thread to gather support to get O2 to help victims out there to help unlock their 5s.

A bit of background

As soon as my 5s was locked to O2, I had contacted Apple, CPW, Vodafone (my actual provider). All of them asked me to talk to O2 as only the "carrier" that my phone is locked to, can unlock it. 

O2 Gurus advised me to get a Pay & Go sim, top it up with at least £15, which I did with £20. It had also been escalated to Escalation team who contradicted O2 Guru saying that no iphone 5s is unlocked at this point whereas they had done in some O2 Refresh cases. All the customers have to do is pay in full of the contract.

What I need of you

Just the victims, with the positive mindset to achieve the common goal - Unlock your Iphones 5c/5s so that we can lodge a formal complain to the CEO as the chains of command, has clearly broken and this is a big reputational issue to O2.

Negative comments, if you have, please spare us from them as this is a positive environment for the greater good.

Thank you for your support and if you want to email me rather than post, please do so at (edited)

[Anonymous]

CPW mentioned the lock, but I got the impression from giffgaff that their SIM wouldn't lock the phone.

[Anonymous]

Is there not something about O2 customers getting higher priority on the network?

[MI5]

Lots of rumours but I don't think its possible to do. I have a GG SIM in an old 4s and it's no different to my contract O2 phone.

[Anonymous]

it takes 3-6 months for o2 after each iPhone launch to unlock the phone

plus I'm sure you know that Apple unlocks the device, not o2, so technically Apple refused to unlock your phone

[Anonymous]

Guys - there are no winners in this conversion.

Dean/Say - your complaint is with CPW as they were your retailer and your contract is with them. That is clear from the Sales of Goods Act 1979 (as amended 1994). You would be advised to take your complaint to CPW and if necessary go to their Customer Relations Team. After you have done so, if you remain unhappy you can then refer to the Ombudsman Service IF CPW are a member (I don't know if they are).

O2 have no case to answer.

FYI the people on here are customers trying to help customers. We are not paid by o2. Some of us have our own issues with o2 and I would personally say that I agree with some of what Say says in relation to o2 getting worse since 2007. But that is not relevant here.

Some of the text comments on here, particularly directed at MI5 have been rude and totally uncalled for. Keep focused. Keep polite.

Sorry Dean/Say. If you wish to report o2 to the Ombudsman Service you will (in my opinion) lose the case but you are free to try. The service is free for consumers.

The advice given above from MI5 and others has been given in good faith and designed to assist. Arguing the point here won't help you.

Please go back to CPW and if that doesn't help / work then take CPW to the Ombudsman Service if they are members. If they are not and you still feel you have a case then you will have to go to the Small Claims Court.

Sorry this isn't what you want to hear but it is said in truth, to assist and to wish you luck in your decisions.

[Anonymous]

Thanks for your input, the issue is the refusal to unlock, which relates to O2.

[Anonymous]

Which I understand but your contract is still with CPW so they would have to sort this or for you.

It is covered in case law across the Sales of Goods Act and the Supply of Goods and Services Act both of which cover contract law.

[Anonymous]

So which term or condition of the contract are you suggesting CPW may have breached?

[Anonymous]

You state that CPW failed to advise you at the point of sale that the insertion of the first sim would lock the phone.

Assuming that is true then you have a case in my opinion under false representation. I am not a lawyer so could not tell you which section and subsection etc. I doubt it would get that far anyway.

Please see my earlier post for my guidance on the process you are being guided towards.

Good luck

[Anonymous]

That was Say not me. I have no issues with CPW. Their website clearly mentioned the lock.

Is there some sort of subsidy paid by the networks on these CPW phones which O2 want to recover?