Unlock

[Gavhall316]

Hi,

I hope you can help. I have an old phone that I bought with o2. I would like to give this to my grandad to be able to FaceTime in this difficult time however it is locked to o2 which I no longer have a sim for. How could I go about getting it unlocked?

Thank you for your help.

[O2Kurt]

Hi Gav,

you'll need to get in touch with customer services, your best bet is to Skype them see the link below.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

kurt

[O2Lauren]

Hi @Gavhall316 

Please see the guide here.

If you do not have a O2 account anymore, you will need to purchase an O2 pay as you go sim and complete the unlocking that way.

Just a quick FYI, your Grandad can use the iPhone for Facetime without a sim if he has wifi. I don't know if this will help?

Thanks,

[MI5]

@Gavhall316 

Guide: Unlocking an O2 phone to use a different SIM card 

[Gavhall316]

Thanks Lauren, no I no longer have an o2 account. Unfortunately my grandad does not have Wi-fi on his sky SIM card. If another relative has an o2 account could they do it?

[MI5]

Yes, any O2 sim will do it for you.