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Level 1: Joiner
Posts: 1
Registered: ‎10-10-2017
Accepted Solution

Unlock phone

[ Edited ]


I have an iPhone 8 Plus on contract and I'm looking to end my contract, I can see where I have to unlock it online (https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...) but I want to know if I have to send the device into O2 or do they send me a code

Thanks in advance 

Posts: 0

Re: Unlock phone

They usually send a text & email to confirm the unlock is successful 

Posts: 81,353
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Unlock phone

The iphone is unlocked directly by Apples servers so no need for a code or to take it into O2. You will get an email or text when it's been unlocked.

Posts: 93,117
Topics: 751
Registered: ‎14-01-2013

Re: Unlock phone


There have been problems with the unlocking process so I will mention @EmilieT in case you need her help

Best of luck...

*The Game Is On*

Posts: 109,105
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: Unlock phone

Process is fully explained in our community guidelines here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Unlock phone

Hi @22-01, I hope you find the info above useful! Please do let us know how you get on with having your phone unlocked, and if you have any additional questions slight smile


Thanks @Anonymous, @jonsie@Cleoriff and @MI5 for all the advice Hero

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