Solved: Re: Unlock phone

22-01 · ‎12-09-2018

Hi,

I have an iPhone 8 Plus on contract and I'm looking to end my contract, I can see where I have to unlock it online (https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...) but I want to know if I have to send the device into O2 or do they send me a code

Thanks in advance

jonsie · ‎12-09-2018

The iphone is unlocked directly by Apples servers so no need for a code or to take it into O2. You will get an email or text when it's been unlocked.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Anonymous · ‎12-09-2018

They usually send a text & email to confirm the unlock is successful

jonsie · ‎12-09-2018

The iphone is unlocked directly by Apples servers so no need for a code or to take it into O2. You will get an email or text when it's been unlocked.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎12-09-2018

@22-01

There have been problems with the unlocking process so I will mention @EmilieT in case you need her help

Best of luck...

Veritas Numquam Perit

MI5 · ‎13-09-2018

Process is fully explained in our community guidelines here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎13-09-2018

Hi @22-01, I hope you find the info above useful! Please do let us know how you get on with having your phone unlocked, and if you have any additional questions

Thanks @Anonymous, @jonsie, @Cleoriff and @MI5 for all the advice

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