Unlock my old iPhone 5

[Anonymous]

Hi, I've just upgraded to an iphone 6 from my iPhone 5 and wanted to unlock my old phone as I wanted to give it to my son on another network, I went through the right process filling out the form that I will to ask me to but when it came to the security bit it said I did not pass, i've done this twice now. Why does this not work

[MI5 · Accepted solution]

It's because you have entered the wrong answer to your security question or the wrong tariff.
Call CS on 202 and they can sort it by running some other security checks for you.

[Anonymous]

been trying to get my old phone unlocked for 45 mins still no joy now cancelled my contract with o2 support was useless

[jonsie]

Why no joy, lines busy? Have you tried the unlock form? 45 minutes and you've cancelled your contract....but your phone is still locked.....

[Cleoriff]

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@jonsie wrote:

Why no joy, lines busy? Have you tried the unlock form? 45 minutes and you've cancelled your contract....but your phone is still locked.....

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Probably had to speak to CS to cancel anyway 

[Anonymous]

No help at all from support I was repeating most things over and over again they did not understand that I just wanted my old phone unlocked.Gave up trying,now looking for a new supplier.

[jonsie]

Only o2 can unlock the phone for you. Use the unlock form rather than risk getting it unlocked by other means.

[MI5]

45 mins and you gave up?
You do realise it can take up to 28 days to get the code once requested, don't you?

[jonsie]

Short on patience instead of calling again or using the online option, but hey, who am I to judge.

[viridis]

Tbh I'd be fewmin after 10 minutes.
#viridisgivesyousixminstocomply