Solved: Re: Unlock my iPhone

Anonymous · ‎04-10-2017

I have requested for my phone to be unlocked through customer service but it has now been over 72 hours and I have still not had an email confirmation that my phone has been unlocked. I can't ring them again as my phone does not have a working sim. I need the phone to be unlocked to be able to put in a new sim.

adamtemp64 · ‎04-10-2017

iphones as a rule are unlocked after 72 hours have you tried a new sim ?

Was an active o2 sim in the iphone at time of unlock request and was it payg or pay monthly and which iphone ?

apples unlock advice here https://support.apple.com/en-gb/HT201328

o2's here https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎04-10-2017

iphones as a rule are unlocked after 72 hours have you tried a new sim ?

Was an active o2 sim in the iphone at time of unlock request and was it payg or pay monthly and which iphone ?

apples unlock advice here https://support.apple.com/en-gb/HT201328

o2's here https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎04-10-2017

Community unlocking help here with all methods https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
Try a new sim whilst connected to iTunes as it's usually very quick providing no problems are encountered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2017

It is an iPhone 5c and the contract has run out so the sim in the phone no longer works, I heard that you have to leave the o2 sim in the phone for it to become unlocked fully.

MI5 · ‎04-10-2017

No need for the sim.
Just fill in the manual form in my link above quoting the IMEI number (*#06#) of the phone and the phone number that it was used on with o2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2017

I tried putting my new sim in while connected to itunes and it came up with an error message saying the phone still needs to be unlocked.

MI5 · ‎04-10-2017

I'd send the manual form in then follow up with a phone call to customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎05-10-2017

Hi @Anonymous welcome to our forum! Did you have any luck yet with the unlocking?

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