Unlock my iPhone

[Anonymous]

I have requested for my phone to be unlocked through customer service but it has now been over 72 hours and I have still not had an email confirmation that my phone has been unlocked. I can't ring them again as my phone does not have a working sim. I need the phone to be unlocked to be able to put in a new sim.

[adamtemp64 · Accepted solution]

iphones as a rule are unlocked after 72 hours have you tried a new sim ?

Was an active o2 sim in the iphone at time of unlock request and was it payg or pay monthly and which iphone ?

apples unlock advice here https://support.apple.com/en-gb/HT201328

o2's here https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

[MI5]

Community unlocking help here with all methods https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
Try a new sim whilst connected to iTunes as it's usually very quick providing no problems are encountered.

[Anonymous]

It is an iPhone 5c and the contract  has run out so the sim in the phone no longer works, I heard that you have to leave the o2 sim in the phone for it to become unlocked fully.

[MI5]

No need for the sim.
Just fill in the manual form in my link above quoting the IMEI number (*#06#) of the phone and the phone number that it was used on with o2.

[Anonymous]

I tried putting my new sim in while connected to itunes and it came up with an error message saying the phone still needs to be unlocked.

[MI5]

I'd send the manual form in then follow up with a phone call to customer services http://www.o2.co.uk/contactus

[Marjo]

Hi @Anonymous welcome to our forum! Did you have any luck yet with the unlocking?