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Unlock iphone

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Mrsgillyt
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on ‎12-10-2018 15:49

on ‎12-10-2018 15:49

Hi I’ve just changed iPhones and want to give my old one to my son but it’s locked to o2 and he’s on a different network - what do I do?

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MI5
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on ‎12-10-2018 17:27

on ‎12-10-2018 17:27

Yes, possibly assuming you are filling in the form correctly.
Give customer services a call to put it through manually http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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on ‎12-10-2018 15:51

on ‎12-10-2018 15:51

Hi @Mrsgillyt 

Follow the help here please 

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Mrsgillyt
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on ‎12-10-2018 17:21

on ‎12-10-2018 17:21

Hi I’ve tried filling in the form but keep getting an error message. I’ve just left o2 to go to another network could this be the problem? Thanks for your help!

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Cleoriff
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‎12-10-2018 17:26 - edited ‎12-10-2018 17:27

‎12-10-2018 17:26 - edited ‎12-10-2018 17:27

@MrsgillytI don't know why you should be getting an error message.

Maybe our community managers can help @Marjo @EmilieT?

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MI5
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on ‎12-10-2018 17:27

on ‎12-10-2018 17:27

Yes, possibly assuming you are filling in the form correctly.
Give customer services a call to put it through manually http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Mrsgillyt
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on ‎12-10-2018 17:30

on ‎12-10-2018 17:30

Thanks I’ll try ringing customer services. 😀

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MI5
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on ‎12-10-2018 17:32

on ‎12-10-2018 17:32

Let us know how it goes wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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on ‎15-10-2018 08:28

on ‎15-10-2018 08:28

Hi @Mrsgillyt, and welcome to the forum Wave Did you call Customer Service since you last posted? How are you getting on with this unlocking request? Please do let us know if you do need any additionnal help with your phone slight_smile

 

Thanks @Cleoriff for the mention and @MI5 for the advice!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Mrsgillyt
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on ‎15-10-2018 12:38

on ‎15-10-2018 12:38

Thank you so much everyone for your help. I contacted customer services and it’s now all sorted! The phone is now unlocked and being used by my son.
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MI5
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on ‎15-10-2018 13:14

on ‎15-10-2018 13:14

Good news wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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