on 11-04-2019 14:35
Looking for a bit of advice if possible please...
I have aquired an iPhone 7 locked to o2 (I have an o2 account, but the phone isnt associated with it). I'm trying to unlock it to use my work sim in it on a work trip abroad, for which i leave at 3am tomorrow morning.
My issue is as follows, I submitted an unlock request yesterday morning and I have recieved a response saying as the phone hasnt been used on my account it cant be unlocked and I must use the sim in it for at least 24 hours first, time which I now dont have before departure. If the form had told me this at the time, I'd have put my sim in it right away and would have about 30 hours of use now on my account.
Does anyone have any suggestions as to how I could speed this process up given my predicament? My o2 sim has now been in the phone for about 2 hours.
on 11-04-2019 14:41
Put your sim in and make a couple of calls, send a couple of texts. The system will recognise the sim after 24 hours. The sim doesn't need to be in for 24 hours so the unlock should go through OK even if the sim has only been in the phone an hour or so.
on 11-04-2019 14:55
Thanks for the response, I've tried twice now and live chat are consistently telling me it cant be done until I've had the sim in it for at least 24 hours. I've resubmitted the manual form again today now the sim is actually in the phone, I'm just not confident it will be picked up before I leave the country. Time to source another phone just in case!
on 11-04-2019 14:59
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 11-04-2019 14:59
on 11-04-2019 15:17
Hey @jayooo, as this is such a pressing matter I can check on my end if there's any way to get this picked up faster. I'll send you a private message shortly to get a few more details, please check your Messages in the top right of your screen to read it and reply to it
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?