Unlock iPhone 5S on the Refresh Tarriff

[Anonymous]

Hey guys!

I took out a new refresh contract with the iPhone 5S. I needed it unlocked as I need it for use on two networks, when I enquired about the unlock on live chat, I was told they would unlock the handset, but only after the phone plan had been paid in full.

I then called customer services to check this information was correct, and I was assured it was, so paid the phone plan in full, went back to live chat, and they submitted a unlock request.

The next day - an email arrived from 'back office support' stating they are not yet authorised to unlock iPhone 5S handsets!

I spoke to customer services again who stated that was incorrect and passed it back through! Im a little worried as I dont want it to go past my cooling off period and then they say that cant do it! 

Anyone here in the same boat or successfully had your iPhone 5S unlocked?

[jonsie]

If that was the case it would have been removed for them

I'm not sure just how O2 would unlock an iphone 5s locked to EE? Must have been some kind of error.

[Anonymous]

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@jonsie wrote:

If that was the case it would have been removed for them

I'm not sure just how O2 would unlock an iphone 5s locked to EE? Must have been some kind of error.

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Depends, if they got there first I suppose.

Didn't the post say that they had it unlocked FROM O2 and now using it on EE?

So it was an O2 5S.

[jonsie]

No it was an EE upgrade that his wife passed on to him from memory. He says O2 unlocked it with his O2 sim inserted.

[Anonymous]

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@jonsie wrote:

No it was an EE upgrade that his wife passed on to him from memory. He says O2 unlocked it with his O2 sim inserted.

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Ah, I must have misread what was written - I thought it said unlocked to use on EE.

[Anonymous]

If O2 unlocked a 5S one day into contract, could they change their mind and lock it again if it was a mistake?

[perksie]

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@Anonymous wrote:
If O2 unlocked a 5S one day into contract, could they change their mind and lock it again if it was a mistake?

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No idea why, has that happened to you?

[jonsie]

I doubt very much that they would bother tbh.

[Anonymous]

...but they could...

[jonsie]

Yes...

Very mysterious thread this!

[perksie]

I can't believe this is a serious query?