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Posts: 1,035
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Registered: ‎13-07-2008

Re: Unlock iPhone 5S on the Refresh Tarriff

We really need some consistency on this. I was told that once I paid my phone plan off I was free to unlock the phone and change networks. I paid my phone plan off yesterday and submitted a request shortly after. The unlock was refused due to not unlocking the 5S yet.

 

I've made it abundantly clear that some of O2's recent business decisions have annoyed the hell out of me and this being told one thing but doing another isn't doing O2 any favours at all in reversing that!

Anonymous
Posts: 0

Re: Unlock iPhone 5S on the Refresh Tarriff

I agree Dave it's not clear at all
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Registered: ‎04-04-2012

Re: Unlock iPhone 5S on the Refresh Tarriff

davethorp. Did you get it in writing, recorded on your account, email from live chat or off Twitter for example?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 1,035
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Registered: ‎13-07-2008

Re: Unlock iPhone 5S on the Refresh Tarriff

[ Edited ]

Thankfully I have it in writing from someone in the executive office so I suspect I will eventually at some point in the near future get my phone unlocked. But it's still just rubbing salt into an already open wound as far as my relationship with O2 goes

 

EDIT they've also picked it up on twitter

Anonymous
Posts: 0

Re: Unlock iPhone 5S on the Refresh Tarriff

Why can't they just openly say one way or the other what they are doing regarding this
Level 68: Extraordinaire
Posts: 16,171
Registered: ‎31-03-2010

Re: Unlock iPhone 5S on the Refresh Tarriff

You shouldn't have to wait. It shouldn't be eventually, it should be available to you now.

I DO NOT WORK FOR O2



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Posts: 111,867
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Registered: ‎04-04-2012

Re: Unlock iPhone 5S on the Refresh Tarriff

I'd say you are in the clear then. Obviously more poor communication between departments, but 2 other forum members have recently paid off their 5S phone plans and had them unlocked so I guess it's the luck of the draw when you first submit your form.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 1,035
Topics: 8
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Registered: ‎13-07-2008

Re: Unlock iPhone 5S on the Refresh Tarriff


@Bambino wrote:

You shouldn't have to wait. It shouldn't be eventually, it should be available to you now.


Well quite

Anonymous
Posts: 0

Re: Unlock iPhone 5S on the Refresh Tarriff

Just to confirm - current process is as follows:

 

Non-refresh contracts - not allowing unlock of 5c/5s.  yes, sometimes if you fill in the online form the person who reads the form might not notice its a 5c/5s and put it through.  this isn't the norm though, so don't expect it.

 

Refresh contracts - not allowing unlock of 5c/5s, unless you've paid off the phone plan.  at that point the phone is yours to do with what you please and therefore the unlock will be carried out.  If for any reason it gets rejected, push on it.

Posts: 1,035
Topics: 8
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Registered: ‎13-07-2008

Re: Unlock iPhone 5S on the Refresh Tarriff

There's people not following the process then as my phone plan is paid off yet the unlock was still refused