Few days ago I received my new Iphone 7, to replace the iPhone SE, both are ordered from o2, on a montly plan. I received a new sim for the 7, so after a sim swap the SE didn't have connection anymore and the 7 works fine, as expected. So, I wanted to use the SE with an EE sim, so I tried unlocking the device, but the service doesn't seem available. I opened Itunes as explained on the o2 website, I use the same apple account on both phones, filled in the required username and password, and I get the next message, The sim card that you have currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card form a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.'
I've tried a Giffgaff sim, and works fine on the SE.
Online at 'my device' I get a message 'This infomation is not available....' and when I click 'Unlock device' I get the same message. I tried this online, and on both phones with the app, restarted several times, the same messages come up.
When I try to sim swap again online, I can't get further then step 3, as there is a sim swap in progress, but the sim works so what can I do to use the EE sim?
